FAQs

Turnaround Time

Most of my items are hand-pressed or made by me or sourced from other small-businesses. My supplies and materials are also ordered once a week for regular orders or after party close for party orders. Because of this and possible covid-related shipping delays please allow up to 2 weeks for your order to ship or be ready for pickup unless another timeframe has been discussed and agreed on.

Refund Policy

I inspect all items upon receipt and before packaging. If you happen to find any issues with your order please contact me within 3 days of delivery/pickup. The heat press can leave press lines which go away with first wash, but if you notice any other defects before washing or wearing please contact me to discuss a refund. No refunds can be given after a shirt has been worn or washed so please inspect your items thoroughly and make sure to follow proper care instructions for washing and drying your shirts.

Size charts can be found on my website so refunds will not be given for incorrect size but I will be happy to create a return label for you to send back any shirt (except for custom orders) in the wrong size and exchange for correct size.

Care Instructions for Apparel

- Wash inside out on cold using mild detergent. Avoid the use of bleach and fabric softener.

- Tumble dry on low or hang dry (best).

- Do not iron.

Thank so much! ☺️

Please don’t hesitate to reach out for any questions or concerns via Facebook or by emailing jenndyal@yahoo.com ❤️